Terms and Conditions – Master Services Agreement and Services Guide
Welcome to the Terms and Conditions page for DataCorps. We have implemented a comprehensive Master Services Agreement (MSA) and Services Guide to ensure transparency, consistency, and enhanced clarity across all our services.
Understanding the MSA and Services Guide
The MSA and Services Guide outline critical provisions regarding your service relationship with DataCorps, including:
- Service Levels and Support Procedures: Clear guidelines on how to request support and expected response times.
- Payment Terms: Transparent breakdown of fees, including managed services, out-of-scope charges, and auto-renewals.
- Liability and Indemnification: Risk-sharing provisions designed to fairly protect both parties.
By accepting any Quote from DataCorps, you agree to the terms of the MSA and Services Guide. These documents provide essential details about how we deliver services and the mutual responsibilities of our partnership.
For Clients With Existing Contracts
If you currently have an agreement with DataCorps, please take note of the following:
- Existing Contracts: Any services already governed by your existing contract will remain under those terms. New or additional services in your Quote, not covered by the existing agreement, will be governed by the MSA and Services Guide.
- Amendments and Updates: If amendments to your current contract are necessary, we will notify you and ensure that any changes are reviewed and agreed upon by both parties.
Please feel free to reach out if you need clarification on how the MSA and Services Guide affect your current agreement.
For New Clients
If you are new to DataCorps, the MSA and Services Guide will govern our service relationship. Before services begin, we encourage you to:
- Review the MSA and Services Guide: Make sure you understand the terms before accepting any Quote.
- Contact Us: Should you have any questions, we’re here to assist.
Request a Copy of the MSA and Services Guide
To request a copy of the MSA and Services Guide, please use the form on the right. We will send you the documents promptly, and our team is available to answer any questions you may have.
Your Questions Answered
Why should I review these terms? The MSA and Services Guide outline key provisions about our services, fees, and liability protections. Reviewing these documents ensures you're fully informed about the scope of services and responsibilities.
Do these terms apply to all services? Yes, they apply to all services unless an existing contract governs specific items. Your existing agreement will remain in effect for those services, while new services will follow the MSA and Services Guide.
Need help understanding the terms? If anything is unclear, we’re happy to assist. Use the form on the right to request the documents, or contact us at support@datacorps.com for personalized assistance.
