We sincerely appreciate the opportunity to serve you!

When you open a support request with us via our Client Portal or by e-mail at Support@DataCorps.com and several things happen:

  1. Automatic Acknowledgment
    You will get an automatic acknowledgment that your request has been received and logged.

  2. New Service Ticket
    A new service ticket is generated with a ticket number that can be used to track your request via the DataCorps Client Portal.

  3. Ticket Processing
    Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

  4. Email Response
    You will receive an email directly from a resource as they begin working your request.  If they are able to resolve your request without further information, they will do so and advise of progress via e-mail.  Should additional information or clarification be necessary, they will contact you via e-mail and follow-up with a phone call to discuss.

  5. Automatic Updates
    Our automated system automatically updates you on the progress or status of the work according to workflow rules we have set up.

Two special requests from you:

  1. Ticket Related Responses
    If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.

  2. Ticket Un-Related Responses
    If you have to notify us of an un-related problem, please create a fresh email to Support@DataCorps.com and do NOT reply to an existing case or ticket email.